Countrywide Hearing Wins Excellence in Customer Care Award at 2026 IT Claims Awards

Countrywide Hearing Wins Excellence in Customer Care Award at 2026 IT Claims Awards (June 2026)

Countrywide Hearing is proud to announce that it has been named a winner in the at the prestigious 2026 IT Claims Excellence Awards, hosted by Insurance Times.

The awards recognise outstanding achievement across the insurance claims sector, celebrating organisations that demonstrate innovation, service excellence, and a commitment to customer outcomes. The evening brought together leading businesses from across the industry, with Countrywide Hearing honoured to be recognised among them.

The award for Excellence in Customer Care (Service Provider) recognises organisations that consistently deliver outstanding, customer-focused service. It celebrates providers who go above and beyond to support their customers with empathy, responsiveness, and expertise—setting the standard for high-quality care and making a meaningful difference when it matters most.

Judges’ Praise

The judging panel highlighted Countrywide Hearing’s exceptional approach to customer care, stating:

“The winning entry is recognised for delivering an exceptional, end-to-end hearing aid claims service for vulnerable customers. The judges were struck by the genuine empathy and passion conveyed in the presentation, which clearly reflected a service built around compassion, clinical expertise and customer wellbeing.

With 100% of customers contacted within two hours, industry-leading satisfaction scores and measurable value delivered for insurers, Countrywide Hearing sets a clear benchmark for customer care in claims.”

A Team Effort

This award recognises the dedication and professionalism of the entire Countrywide Hearing team, whose focus remains firmly on delivering compassionate, expert-led support at every stage of the customer journey.

From first notification through to resolution, the organisation continues to prioritise speed, empathy, and clinical excellence — ensuring customers, particularly those who are vulnerable, receive the care and attention they need when it matters most.

Looking Ahead

Countrywide Hearing remains committed to ensuring high standards across future claims and continuing to deliver innovative, customer-focused solutions that support both insurers and their clients.

The company extends its sincere thanks to its team, partners, and clients for their ongoing support and contribution to this achievement, and congratulates all other organisations nominated at the awards.